Skylight incident

Data Processing Delay

Minor Resolved View vendor source →

Skylight experienced a minor incident on September 10, 2020 affecting Application, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2020, 06:36 PM UTC
Resolved
Sep 11, 2020, 07:48 PM UTC
Duration
1d 1h
Detected by Pingoru
Sep 10, 2020, 06:36 PM UTC

Affected components

Application

Update timeline

  1. investigating Sep 10, 2020, 06:36 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 10, 2020, 11:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 11, 2020, 12:00 AM UTC

    We are back to processing data at a satisfactory rate. The majority of our customers will see their data in Skylight with less than 10 minutes of processing delay. We expect the delay to reduce further and will continue to monitor the situation and deploy additional capacity as needed.

  4. resolved Sep 11, 2020, 07:48 PM UTC

    This incident has been resolved.