Skylight incident

Data Processing Outage

Critical Resolved View vendor source →

Skylight experienced a critical incident on September 27, 2021 affecting Application, lasting 9h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2021, 07:52 AM UTC
Resolved
Sep 27, 2021, 05:27 PM UTC
Duration
9h 35m
Detected by Pingoru
Sep 27, 2021, 07:52 AM UTC

Affected components

Application

Update timeline

  1. investigating Sep 27, 2021, 07:52 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 27, 2021, 08:52 AM UTC

    We believe that the issue has been resolved and that data will process going forwards.

  3. resolved Sep 27, 2021, 05:27 PM UTC

    Due to an AWS outage we were unable to process data between between approximately 07:15 and 08:15 UTC. We are fully recovered and anticipate no further issues. We apologize for any trouble.