Skylight incident

We are investigating elevated error rates on our data servers

Minor Resolved View vendor source →

Skylight experienced a minor incident on October 18, 2023 affecting Application, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2023, 03:22 PM UTC
Resolved
Oct 18, 2023, 05:23 PM UTC
Duration
2h
Detected by Pingoru
Oct 18, 2023, 03:22 PM UTC

Affected components

Application

Update timeline

  1. investigating Oct 18, 2023, 03:22 PM UTC

    This appears to be causing slow and sometimes failing requests when requesting data from the frontend

  2. resolved Oct 18, 2023, 05:23 PM UTC

    We have resolved the performance bottleneck on the data backend. We do not believe agent reporting were affected and no data was lost. If you are still experiencing issue, please reach out to support.