Skylight incident

Data Processing Outage

Major Resolved View vendor source →

Skylight experienced a major incident on April 6, 2018, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2018, 06:24 PM UTC
Resolved
Apr 06, 2018, 08:39 PM UTC
Duration
2h 14m
Detected by Pingoru
Apr 06, 2018, 06:24 PM UTC

Update timeline

  1. investigating Apr 06, 2018, 06:24 PM UTC

    We are experiencing an issue with our data processing servers and are currently working to resolve it.

  2. identified Apr 06, 2018, 07:39 PM UTC

    We have identified the root cause and are rolling out fixes.

  3. monitoring Apr 06, 2018, 08:05 PM UTC

    We believe the issue has been resolved. Data processing is still catching up and some temporary data gaps may be visible. We do not believe that any data loss occurred.

  4. resolved Apr 06, 2018, 08:39 PM UTC

    Data processing has caught up. Any isolated gaps should resolve over time. We continue to believe that no data has been lost.