Skylight incident

Data Processing Outage

Major Resolved View vendor source →

Skylight experienced a major incident on April 10, 2018, lasting 19h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2018, 01:11 AM UTC
Resolved
Apr 10, 2018, 08:34 PM UTC
Duration
19h 22m
Detected by Pingoru
Apr 10, 2018, 01:11 AM UTC

Update timeline

  1. investigating Apr 10, 2018, 01:11 AM UTC

    We're currently investigating a data processing outage. We will share more updates as we investigate.

  2. identified Apr 10, 2018, 01:51 AM UTC

    We have identified the root cause of the outage and are working on a resolution.

  3. identified Apr 10, 2018, 02:25 AM UTC

    Initial progress on resolution has been made and data is being processed again.

  4. monitoring Apr 10, 2018, 03:57 AM UTC

    Data continues to process correctly again. However, we have been unable to recover data collected between April 10, 00:30 and 02:30 UTC. We will continue to monitor the situation throughout the coming day and take measures to avoid further issues.

  5. resolved Apr 10, 2018, 08:34 PM UTC

    Data processing continues to operate normally.