Skylight incident

Data Processing Delay

Major Resolved View vendor source →

Skylight experienced a major incident on January 4, 2021 affecting Application, lasting 10h 52m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2021, 02:22 PM UTC
Resolved
Jan 05, 2021, 01:15 AM UTC
Duration
10h 52m
Detected by Pingoru
Jan 04, 2021, 02:22 PM UTC

Affected components

Application

Update timeline

  1. investigating Jan 04, 2021, 02:22 PM UTC

    We are currently investigating a delay in processing data for some customers. No data loss is anticipated.

  2. identified Jan 04, 2021, 05:01 PM UTC

    We believe we have identified the underlying cause and have put a temporary fix in place to resume processing data.

  3. monitoring Jan 04, 2021, 05:46 PM UTC

    Data is processing again. We will continue to keep an eye on the situation.

  4. resolved Jan 05, 2021, 01:15 AM UTC

    We've caught up with processing.