Skiddle experienced a minor incident on October 4, 2018 affecting Payment Gateway and Braintree European Processing, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Payment GatewayBraintree European Processing
Update timeline
- monitoring Oct 04, 2018, 03:40 PM UTC
There is a networking issue upstream with our payment gateway's Internet Service Providers (ISPs) which is causing some orders to take longer to process or to timeout.
- monitoring Oct 04, 2018, 03:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 04, 2018, 03:59 PM UTC
Our payment gateway provider has now resolved this issue