Skiddle incident
3D Secure causing some transactions to show a blank page
Skiddle experienced a minor incident on March 20, 2021 affecting Payment Gateway, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Gateway
Update timeline
- investigating Mar 20, 2021, 05:58 PM UTC
We have been informed that Visa's 3D Secure service is experiencing issues, which may result in some customers seeing a blank screen when processing ticket orders. This is an intermittent issue, so customers are advised to try again in a few minutes if they are affected, or try a non-Visa card. We are monitoring the situation and waiting for updates from Visa/CardinalCommerce. More info: https://cardinalcommercecorporation.statuspage.io/incidents/9vrfw90d1t27
- monitoring Mar 20, 2021, 08:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 20, 2021, 09:19 PM UTC
This incident has been resolved.