Skeddly incident

Issues Sending Email Notifications

Minor Resolved View vendor source →

Skeddly experienced a minor incident on July 31, 2015, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2015, 05:30 AM UTC
Resolved
Jul 31, 2015, 07:38 AM UTC
Duration
2h 8m
Detected by Pingoru
Jul 31, 2015, 05:30 AM UTC

Update timeline

  1. identified Jul 31, 2015, 06:06 AM UTC

    We have identified a problem sending email notifications. AWS is investigating API issues with the Amazon SES service.

  2. identified Jul 31, 2015, 06:17 AM UTC

    The API issues that AWS is investigating are affecting action workers. Actions are continuing to execute, but are experiencing minor delays.

  3. identified Jul 31, 2015, 06:52 AM UTC

    Issues appear to have resolved for our action workers; no more intermittent delays. However, we are still experiencing issues sending email notifications.

  4. monitoring Jul 31, 2015, 07:13 AM UTC

    The API issues with Amazon SES appear to have improved. However, there appears to be a delay with emails being delivered.

  5. resolved Jul 31, 2015, 07:38 AM UTC

    The issues with Amazon SES have been resolved. Our email notifications and action workers are operating normally.