Sitoo incident

Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec)

Major Resolved View vendor source →

Sitoo experienced a major incident on November 6, 2020 affecting 3rd Party Integrations, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2020, 04:55 PM UTC
Resolved
Nov 06, 2020, 06:02 PM UTC
Duration
1h 7m
Detected by Pingoru
Nov 06, 2020, 04:55 PM UTC

Affected components

3rd Party Integrations

Update timeline

  1. investigating Nov 06, 2020, 04:53 PM UTC

    Infrasec, who handles the Control Unit is currently having a service disruption. They are actively troubleshooting the problem and hope to solve it as soon as possible. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt.

  2. investigating Nov 06, 2020, 04:55 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 06, 2020, 05:49 PM UTC

    Infrasec has now updated its certificate and it should work again.

  4. monitoring Nov 06, 2020, 05:55 PM UTC

    We are awaiting confirmation from Infrasec that the issue has been resolved.

  5. resolved Nov 06, 2020, 06:02 PM UTC

    Infrasec has confirmed that the issue has been resolved. Back to normal since 18:39 CET.