Sitoo experienced a major incident on April 16, 2021 affecting Sitoo Platform, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Sitoo Platform
Update timeline
- investigating Apr 16, 2021, 10:33 AM UTC
We have identified an issue when using Sitoo POS. We will provide an update as soon as it becomes available.
- investigating Apr 16, 2021, 10:51 AM UTC
We are continuing to investigate this issue.
- identified Apr 16, 2021, 11:00 AM UTC
We had a minor incident related to an incomplete sync to Sitoo POS. If you still experience problems logging in to Sitoo POS... Please log in to your BackOffice and change the PIN of one of your contacts (whichever). Wait a few minutes and it should work. Are you in Sitoo POS, but can not make payments, searches, etc... Go to "Menu" > "Settings" > "Advanced" > "Clear cache".
- resolved Apr 17, 2021, 05:32 AM UTC
This incident has been resolved.