Sitoo experienced a major incident on October 13, 2022 affecting Sitoo Platform, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Sitoo Platform
Update timeline
- investigating Oct 13, 2022, 01:09 PM UTC
The webhooks service is queueing up events and only a few are delivered to the destination. This causes events to have a delay before being delivered. We are currently investigating this issue together with AWS.
- identified Oct 13, 2022, 03:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 13, 2022, 04:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 13, 2022, 07:23 PM UTC
Events have been dispatched. Queue back to zero. Issue has been resolved.