Sitoo incident

Infrasec Service Disruption (Sitoo POS users in Sweden using a control unit from Infrasec are affected)

Major Resolved View vendor source →

Sitoo experienced a major incident on August 6, 2024 affecting Sitoo POS Android and Sitoo POS iOS, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2024, 07:10 AM UTC
Resolved
Aug 06, 2024, 07:45 AM UTC
Duration
34m
Detected by Pingoru
Aug 06, 2024, 07:10 AM UTC

Affected components

Sitoo POS AndroidSitoo POS iOS

Update timeline

  1. investigating Aug 06, 2024, 07:10 AM UTC

    We have identified a potential issue with Infrasec who handles the Control Unit for a few of our customers operating in Sweden. Until then you unfortunately will have to charge the customers outside of the Sitoo POS app (for instance with cash or a Swish number) and write a physical receipt. NOTE! This in only relevant for our customers operating in Sweden and dependent upon the Control Unit provided by Infrasec.

  2. monitoring Aug 06, 2024, 07:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 06, 2024, 07:45 AM UTC

    The implemented fix was successful. Operations back to normal.