Sitoo experienced a minor incident on March 13, 2025 affecting Sitoo POS iOS, lasting 20h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2025, 12:31 PM UTC
We're currently investigating two related issues affecting Z reports: 1) Z report number series are restarting from 1 unexpectedly (starting from version 1.91). 2) Users who closed Z reports last night may receive prompts to close again, causing the number series and grand totals to reset. Note: Journal data remains accurate. This issue only impacts the Z report numbering. The 3 grand total fields in the journal data are also affected, as they reflect the information on the Z reports (moneygrandtotalsales, moneygrandtotalrefund, moneygrandtotalnet) We strongly reccomend not to upgrade from version 1.90 until a fix is released
- identified Mar 13, 2025, 01:31 PM UTC
The root cause has been identified, and we are working on a fix.
- identified Mar 13, 2025, 05:14 PM UTC
We are actively working on resolving the issue and will continue to provide updates as soon as more information becomes available.
- monitoring Mar 13, 2025, 07:36 PM UTC
Version 1.93 is now available in the App Store with the following fixes: • CRM V2 – Customer Addition to Cart Resolved an issue preventing customers from being added to the cart when the CRM V2 SPI did not return customer transactions. • Z-Report Numbering Fixed a bug causing the Z-report ID numbering to reset to 1 instead of continuing sequentially. We will continue monitoring this closely and provide updates as needed.
- resolved Mar 14, 2025, 09:21 AM UTC
This incident has been resolved with the new version 1.93. We will continue to monitor the status.