SiteWorx incident

Reporting is slow for < 33% of customers outside of Europe

Minor Resolved View vendor source →

SiteWorx experienced a minor incident on April 23, 2026 affecting Reporting, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 02:03 PM UTC
Resolved
Apr 23, 2026, 04:40 PM UTC
Duration
2h 36m
Detected by Pingoru
Apr 23, 2026, 02:03 PM UTC

Affected components

Reporting

Update timeline

  1. investigating Apr 23, 2026, 02:03 PM UTC

    Reporting is running slowly for less than 33% of customers outside of Europe. All lights and devices are running normally and the issue is limited to reporting data within SiteWorx for a portion of customers.

  2. resolved Apr 23, 2026, 04:40 PM UTC

    The issue is resolved. Reporting is operating normally for all customers.