SiteVibes incident

BigCommerce Loyalty Points are not being issued

Minor Resolved View vendor source →

SiteVibes experienced a minor incident on January 13, 2025 affecting SiteVibes Loyalty, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 11:47 PM UTC
Resolved
Jan 14, 2025, 11:59 PM UTC
Duration
1d
Detected by Pingoru
Jan 13, 2025, 11:47 PM UTC

Affected components

SiteVibes Loyalty

Update timeline

  1. identified Jan 13, 2025, 11:47 PM UTC

    The issue has been identified and a fix is being worked on. Orders are still being captured to award customer points.

  2. monitoring Jan 14, 2025, 12:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 14, 2025, 12:32 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jan 14, 2025, 02:32 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 14, 2025, 11:59 PM UTC

    This incident has been resolved.