SiteVibes is currently experiencing a minor incident affecting SiteVibes Loyalty and SiteVibes Reviews and 1 more component, which began 2d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Oct 19, 2026, 12:31 PM UTC
We are currently experiencing degraded performance in one of our search and data indexing services. All core systems remain operational, but some data is displaying with a delay. What you may notice: - New orders may not yet appear in the dashboard - Newly submitted reviews may not yet appear right away in on-site review widgets - Product trends and review content in widgets may show slightly outdated information Not affected: - Loyalty programs and point balances - Analytics - Email & SMS services - Review collection (all new reviews are being captured and will appear once processing catches up) No data has been lost. Our engineering team has a fix underway and is migrating to upgraded infrastructure on October 20, after which all delayed data will be fully synced. We’ll post an update once the migration is complete.
- identified Oct 19, 2026, 12:36 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2026, 11:48 AM UTC
A fix has been implemented and we are monitoring the results.