SiteSpect experienced a notice incident on November 7, 2017, lasting 1d 11h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 07, 2017, 03:58 PM UTC
Starting at 3:01 pm UTC today, 2 SiteSpect Cloud points of presence (LON I and Lon II) experienced performance degradation. Traffic has been automatically re-routed to the most optimal available POPs. Typically site visitor’s browsers react to this change within 1 to 30 seconds. Only visitors served by the affected POPs may have experienced slower than normal page loads. We are actively investigating and remediating the incident. You should expect an update within one hour. Please contact SiteSpect Help Desk if you have any questions.
- monitoring Nov 07, 2017, 05:04 PM UTC
SiteSpect engineers have mitigated the issue. LON I and LON II POPs have been stabilized and are serving traffic. We continue our investigation. Updates will be posted as they become available.
- monitoring Nov 08, 2017, 02:26 AM UTC
Our engineers have determined the root cause of the issue and are working on a permanent fix. Mitigation remains in place and systems are in stable condition. We will continue to monitor and report if anything changes. We will post an update tomorrow, once the fix has been applied. Please reach out to SiteSpect HelpDesk if you have any questions.
- monitoring Nov 08, 2017, 07:37 PM UTC
Our engineers have applied the fix and continue to monitor the stability of our systems.
- resolved Nov 09, 2017, 03:05 AM UTC
This incident has been resolved.