SiteSpect experienced a notice incident on September 5, 2019 affecting Reporting Data, lasting 4h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 05, 2019, 09:36 PM UTC
Starting at approximately 19:00 UTC, SiteSpect Cloud started experiencing a reporting delay. SiteSpect engineers have identified the issue and are actively working on resolving the incident. While reporting data may be delayed, there is no loss of reporting data, nor disruption to Control Panel access, and all testing and optimization campaigns remain active. Please expect an update within the next two hours. Reach out to our SiteSpect Help Desk at [email protected] if you have any questions.
- identified Sep 05, 2019, 11:25 PM UTC
We are continuing to work on resolving this issue. Please expect an update within the next two hours. Reach out to our SiteSpect Help Desk at [email protected] if you have any questions.
- monitoring Sep 06, 2019, 01:01 AM UTC
A fix has been implemented and the reporting delay has caught up. SiteSpect engineers will continue to monitor.
- resolved Sep 06, 2019, 02:30 AM UTC
This incident has been resolved.