SiteSpect experienced a major incident on December 2, 2020 affecting Forte Helpdesk System, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Forte Helpdesk System
Update timeline
- investigating Dec 02, 2020, 06:11 PM UTC
We are currently experiencing an issue accessing Helpdesk support tickets submitted via email. We are working with our CRM provider on a resolution. If you have a support need, please call the SiteSpect Helpdesk at 1-844-859-1900. Thank you!
- resolved Dec 02, 2020, 07:19 PM UTC
This incident has been resolved.