SiteSpect experienced a minor incident on January 15, 2024 affecting CHG - Chicago, IL, United States, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2024, 12:29 PM UTC
CHG POP experienced degraded performance between Jan 14th 17:52 GMT and Jan 14th 17:56 GMT. During this time, Site traffic has been automatically routed away to the most optimal POP. Typically site visitor’s browsers react to this change within 1 to 30 seconds. During this time period, end users may have experienced extended page load times. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.
- identified Jan 15, 2024, 12:29 PM UTC
The issue has been identified and we are working with our data center provider to resolve. Traffic continues to route around this POP.
- identified Jan 15, 2024, 09:54 PM UTC
We continue to work with our data center provider on the issue. Traffic continues to automatically route around this POP. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.
- identified Jan 16, 2024, 12:14 PM UTC
The issue has been resolved. We are reviewing the health of the POP before sending live traffic back to it. Traffic continues to automatically route around this POP. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.
- monitoring Jan 16, 2024, 07:07 PM UTC
Traffic has been restored to CHG POP. We will continue to monitor before closing out this incident.
- resolved Jan 16, 2024, 08:05 PM UTC
This incident has been resolved.