SiteSpect incident

SiteSpect Cloud Alert - EU POPs Service Degradation

Major Resolved View vendor source →

SiteSpect experienced a major incident on October 2, 2025 affecting LON I - London, United Kingdom and LON II - London, United Kingdom, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 02:29 PM UTC
Resolved
Oct 02, 2025, 04:38 PM UTC
Duration
2h 9m
Detected by Pingoru
Oct 02, 2025, 02:29 PM UTC

Affected components

LON I - London, United KingdomLON II - London, United Kingdom

Update timeline

  1. investigating Oct 02, 2025, 02:29 PM UTC

    Starting at 14:01 UTC on 10/2/25,two SiteSpect Cloud points of presence in Europe became unavailable. Site traffic has been automatically routed away to the most optimal POP. If your SiteSpect configuration is set to restrict traffic only to European POPs, your site has been automatically bypassed. We are actively investigating and remediating this incident. You should expect an update within one hour. Please contact SiteSpect Help Desk at [email protected] if you have any questions.

  2. identified Oct 02, 2025, 02:31 PM UTC

    We have identified the issue and working to remediate. You should expect the next update within one hour.

  3. monitoring Oct 02, 2025, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2025, 04:38 PM UTC

    This incident has been resolved.