SiteSpect experienced a minor incident on October 24, 2019 affecting LON II - London, United Kingdom and Forte Cloud, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2019, 04:16 PM UTC
Between 15:20 UTC and 15:45 UTC, the Lon2 POP experienced degraded performance. The issue was mitigated by SiteSpect engineers and we are actively investigating this incident. Site traffic has been automatically routed away to the most optimal POP. Typically site visitor’s browsers react to this change within 30 to 60 seconds. During this time period, end users may have experienced extended page load times. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.
- monitoring Oct 24, 2019, 04:29 PM UTC
The LON2 POP has been stabilized. SiteSpect engineers continue to monitor before restoring traffic.
- monitoring Oct 24, 2019, 06:15 PM UTC
Traffic has been restored and SiteSpect engineers continue to monitor.
- resolved Oct 24, 2019, 06:45 PM UTC
This incident has been resolved.