SiteSpect incident

SiteSpect Cloud - reduced points of presence availability

Notice Resolved View vendor source →

SiteSpect experienced a notice incident on November 29, 2024 affecting AMS - Amsterdam, Netherlands and NYJ - Secaucus, NJ, United States and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2024, 03:41 PM UTC
Resolved
Nov 29, 2024, 05:20 PM UTC
Duration
1h 38m
Detected by Pingoru
Nov 29, 2024, 03:41 PM UTC

Affected components

AMS - Amsterdam, NetherlandsNYJ - Secaucus, NJ, United StatesLON I - London, United KingdomLON II - London, United Kingdom

Update timeline

  1. investigating Nov 29, 2024, 03:41 PM UTC

    Starting at 14:31 UTC to 15:01 UTC on Nov 29th, several SiteSpect Cloud points of presence had elevated number of errors. Traffic has been automatically re-routed to the most optimal available POPs. Typically site visitor’s browsers react to this change within 1 to 30 seconds. Only visitors served by the affected POPs may have been impacted. There is no disruption to the Control Panel and all testing and optimization campaigns remain active. We are actively investigating and remediating the incident. You should expect an update within one hour. Please contact SiteSpect Help Desk at [email protected] if you have any questions.

  2. monitoring Nov 29, 2024, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 29, 2024, 05:20 PM UTC

    This incident has been resolved.