Siteimprove experienced a major incident on October 28, 2025 affecting Platform, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2025, 03:53 PM UTC
We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform through siteimprove.com, my2, and my2.us. Impact: - Users who are already logged in should not experience disruption unless they log out or their session times out. - New login attempts may fail. Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible. We apologize for this inconvenience. We'll continue to keep you updated.
- identified Oct 28, 2025, 04:15 PM UTC
We have identified the issue affecting logins to the Siteimprove platform (siteimprove.com, my2, and my2.us). Our Development Team is working on a fix. We will provide an estimated time to resolution as soon as it is available. We'll continue to keep you updated.
- monitoring Oct 28, 2025, 04:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2025, 05:44 PM UTC
The issue affecting the logins has been fixed. We’re sorry for holding you up. If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.