Siteimprove experienced a minor incident on October 28, 2025, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Oct 28, 2025, 05:44 PM UTC
Oct 28, 17:44 UTC Resolved - The issue affecting the logins has been fixed. We’re sorry for holding you up. If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform. Oct 28, 16:49 UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct 28, 16:15 UTC Identified - We have identified the issue affecting logins to the Siteimprove platform (siteimprove.com, my2, and my2.us). Our Development Team is working on a fix. We will provide an estimated time to resolution as soon as it is available. We'll continue to keep you updated. Oct 28, 15:53 UTC Investigating - We are currently experiencing issues where some customers are unable to log in to the Siteimprove platform through siteimprove.com, my2, and my2.us. Impact: - Users who are already logged in should not experience disruption unless they log out or their session times out. - New login attempts may fail. Our Development Team is actively working to identify the root cause and resolve the issue as quickly as possible. We apologize for this inconvenience. We'll continue to keep you updated.