Degraded Performance and Login Issues

Update timeline

1. monitoring Mar 16, 2026, 04:37 PM UTC

   Mar 16, 16:37 UTC Resolved - The issue affecting logins and various modules throughout the Siteimprove platform is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center ("?" button) located at the top right-hand-side of the Siteimprove platform. Mar 16, 15:27 UTC Monitoring - Our Development Team has implemented a fix for the bug that's causing the following issues: - Errors when logging into the Siteimprove platform. - Error messages when navigating to different modules and services across the Siteimprove platform. - Users not seeing full access to sites and groups. Users should now be able to log into the Siteimprove platform and have full access to its modules and services. Mar 16, 14:39 UTC Identified - We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Mar 16, 14:26 UTC Investigating - Our Development Team is investigating an issue that's preventing a small group of customers from logging in as well as seeing various error messages when attempting to navigate to modules across the Siteimprove platform.