Sirv experienced a major incident on December 19, 2022 affecting Current status by service (Control panel at my.sirv.com), lasting 19h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Current status by service (Control panel at my.sirv.com)
Update timeline
- investigating Dec 19, 2022, 04:36 PM UTC
Some users may receive an error message when logging in to their account at my.sirv.com. This is due to a server failure. The server is being replaced and normal operation will resume shortly after that. If you need to perform any administration within your account before then, please try again as another attempt may be successful. All image serving and processing continues to work as normal.
- resolved Dec 20, 2022, 12:24 PM UTC
The control panel at my.sirv.com is now returning all requests as normal. Classified as severity level 4: Minimal impact.