Sirv experienced a minor incident on May 22, 2023 affecting Current status by service (Sirv API), lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2023, 11:31 AM UTC
A small number of REST API upload requests are failing due to very high load.
- resolved May 22, 2023, 12:37 PM UTC
This issue resolved itself once the load on the upload API started falling. During the period, approximately 97% of uploads succeeded and 3% failed. REST API uploads are limited per hour, to the amount specified on the Usage page of your Sirv account https://my.sirv.com/#/account/usage. If you use the REST API for uploading images, best-practice is to check the response for each upload request and if you receive an error response (400, 401, 429 etc.) then pause uploads and retry later. Refer to the docs here: https://sirv.com/help/articles/sirv-rest-api/#error-handling-guide Classified as severity level 4: Minimal impact.