Sirv experienced a major incident on December 19, 2024 affecting Current status by service (Sirv API) and Current status by service (Control panel at my.sirv.com), lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 19, 2024, 02:20 PM UTC
A server fault is causing some file uploads to fail for a limited number of accounts. The issue is being resolved. If you experience failed uploads, please pause and try again later.
- resolved Dec 19, 2024, 06:09 PM UTC
The issue has been resolved. An unusually large number of servers failed at the same time. Sirv is designed to continue normal operation during a server outage and all systems did continue as normal, but some file uploads failed. We are considering what possible changes could be made to assist in such situations in future.