Sine incident

Push notifications for SinePoint Pro affected by Single App/Guided Access Mode for iOS 11 users

Minor Resolved View vendor source →

Sine experienced a minor incident on November 17, 2017, lasting 87d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2017, 04:17 AM UTC
Resolved
Feb 12, 2018, 05:37 AM UTC
Duration
87d 1h
Detected by Pingoru
Nov 17, 2017, 04:17 AM UTC

Update timeline

  1. identified Nov 17, 2017, 04:17 AM UTC

    Users that have updated to iOS 11 and use their SinePoint Pro iPads in Single App or Guided Access mode have reported issues receiving push notifications to the device. Sine would recommend postponing updates to iOS until further notice

  2. monitoring Nov 18, 2017, 04:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 12, 2018, 05:37 AM UTC

    This incident has been resolved.