Sine incident

Badge QR-Code check-out flow affected for some users

Minor Resolved View vendor source →

Sine experienced a minor incident on November 19, 2018 affecting SinePoint iPad App (iOS), lasting 21h 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2018, 01:07 AM UTC
Resolved
Nov 19, 2018, 10:50 PM UTC
Duration
21h 43m
Detected by Pingoru
Nov 19, 2018, 01:07 AM UTC

Affected components

SinePoint iPad App (iOS)

Update timeline

  1. identified Nov 19, 2018, 01:07 AM UTC

    We have identified the issue with the latest iPad build (1.9.4 (286)) and will have it resolved in an expedited version.

  2. monitoring Nov 19, 2018, 04:30 AM UTC

    A new iPad build has been submitted for review and is waiting for approval by Apple

  3. resolved Nov 19, 2018, 10:50 PM UTC

    An expedited build containing a fix for the QR code reader is now available for download