Sine experienced a notice incident on March 19, 2019 affecting Sine Core, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Sine Core
Update timeline
- investigating Mar 19, 2019, 04:18 AM UTC
Sine QR codes that are generated outside of the on-site iPads are sending blank images. This will affect QR codes in Fast Track Code invite emails and Web (USB connected) printing of visitor badges
- identified Mar 19, 2019, 05:48 AM UTC
We have identified an issue with the current QR code generation library and are expediting a fix
- monitoring Mar 20, 2019, 06:14 AM UTC
A fix has been implemented and QR codes are now visible in emails and on badges. We are continuing to monitor
- resolved Mar 22, 2019, 12:08 AM UTC
QR code generation is working across all platforms