Sine experienced a minor incident on August 15, 2024 affecting Sine Core, lasting 21h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Sine Core
Update timeline
- identified Aug 15, 2024, 07:31 AM UTC
Our team have identified a small number of check-in events that are displaying incorrect data. These events are linked to visits, on both iPad and dashboard, that use a verified mobile number that was previously used by a different visitor/contractor. Our team are aware of the issue and are implementing a fix.
- monitoring Aug 15, 2024, 08:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 16, 2024, 04:40 AM UTC
The issue has been resolved. We will continue to monitor the results.