Sine incident

Disruption with email services

Minor Resolved View vendor source →

Sine experienced a minor incident on September 10, 2024 affecting Sine Core and Sine Workflows and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 09:36 AM UTC
Resolved
Sep 10, 2024, 11:02 AM UTC
Duration
1h 25m
Detected by Pingoru
Sep 10, 2024, 09:36 AM UTC

Affected components

Sine CoreSine WorkflowsSine CompaniesSendgrid Email Gateway

Update timeline

  1. investigating Sep 10, 2024, 09:36 AM UTC

    We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.

  2. monitoring Sep 10, 2024, 10:31 AM UTC

    We have identified the upstream cause and are monitoring.

  3. resolved Sep 10, 2024, 11:02 AM UTC

    This incident has been resolved.