Sine experienced a minor incident on February 6, 2025 affecting Sine Mobile App (iOS) and Sine Mobile App (Android), lasting 15h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Sine Mobile App (iOS)Sine Mobile App (Android)
Update timeline
- investigating Feb 06, 2025, 08:18 AM UTC
Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.
- identified Feb 06, 2025, 10:43 AM UTC
The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.
- monitoring Feb 06, 2025, 12:46 PM UTC
We have deployed a fix and are monitoring the impact.
- resolved Feb 06, 2025, 11:51 PM UTC
The issue has been resolved. Both iOS and Android app users can successfully check out.