Sine incident

Dashboard stuck loading

Major Resolved View vendor source →

Sine experienced a major incident on February 26, 2025 affecting Sine Core and Sine Workflows and 1 more component, lasting 21h 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2025, 01:33 AM UTC
Resolved
Feb 26, 2025, 11:05 PM UTC
Duration
21h 31m
Detected by Pingoru
Feb 26, 2025, 01:33 AM UTC

Affected components

Sine CoreSine WorkflowsSine Companies

Update timeline

  1. investigating Feb 26, 2025, 01:33 AM UTC

    An issue has been identified where the Dashboard gets stuck in a loading state for some users. We are investigating the issue and will provide an update soon.

  2. monitoring Feb 26, 2025, 03:32 AM UTC

    A networking issue has been identified and a temporary fix has been deployed, which has circumvented the issue. We will continue to monitor whilst implementing a more permanent fix.

  3. resolved Feb 26, 2025, 11:05 PM UTC

    The issue has been resolved. We will continue to monitor and make incremental improvements to prevent similar issues in the future.