Sine incident

Outlook Add-in connection issues

Notice Resolved View vendor source →

Sine experienced a notice incident on March 19, 2025, lasting 4d 21h. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2025, 04:54 AM UTC
Resolved
Mar 24, 2025, 02:02 AM UTC
Duration
4d 21h
Detected by Pingoru
Mar 19, 2025, 04:54 AM UTC

Update timeline

  1. identified Mar 19, 2025, 04:54 AM UTC

    We're aware of some users of the Sine for Outlook add-in having connection problems due to Microsoft's phasing out of legacy authentication tokens. An updated version of the add-in will be released soon. For troubleshooting assistance, please see the support documentation: https://sine.support/en/articles/5950232-sine-for-outlook-add-in

  2. resolved Mar 24, 2025, 02:02 AM UTC

    This incident has been resolved.