Sine incident

SinePoint Pro printing blank badges

Minor Resolved View vendor source →

Sine experienced a minor incident on April 1, 2025 affecting SinePoint iPad App (iOS), lasting 23h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 11:58 PM UTC
Resolved
Apr 02, 2025, 11:42 PM UTC
Duration
23h 43m
Detected by Pingoru
Apr 01, 2025, 11:58 PM UTC

Affected components

SinePoint iPad App (iOS)

Update timeline

  1. investigating Apr 01, 2025, 11:58 PM UTC

    We have multiple reports of SinePoint Pro printing badges with no content (blank). We are investigating the issue.

  2. monitoring Apr 02, 2025, 01:29 AM UTC

    The issue has been identified and a fix deployed. We will continue to monitor the impact and work to mitigate any further issues.

  3. resolved Apr 02, 2025, 11:42 PM UTC

    No further issues have been observed. We will continue to monitor and improve reliability of the feature.