Simplr incident

Delay in message processing for a single client due to high volume

Major Resolved View vendor source →

Simplr experienced a major incident on September 2, 2019, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2019, 09:00 PM UTC
Resolved
Sep 04, 2019, 12:30 AM UTC
Duration
1d 3h
Detected by Pingoru
Sep 02, 2019, 09:00 PM UTC

Update timeline

  1. resolved Oct 30, 2019, 05:59 PM UTC

    Delay in message processing for a single client due to high volume

  2. postmortem Oct 30, 2019, 06:01 PM UTC

    Queues were backed up for a single client due to 10x volume from the client. Queue because current when the volume went down. Overflow queue was added to prevent this in the future.