Simplr experienced a major incident on November 27, 2019 affecting Simplr Services Platform, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Simplr Services Platform
Update timeline
- investigating Nov 27, 2019, 08:34 AM UTC
We are currently investigating this issue.
- identified Nov 27, 2019, 08:35 AM UTC
The issue has been identified and a fix is being implemented. Webhook service configuration error.
- resolved Nov 27, 2019, 08:37 AM UTC
Configuration changes were being made to webhook service that caused it to become unavailable. These changes caused a failover in Route53 to a container running older version of the code. Configuration changes were rolled back to restore service.