Simplr incident

Message processing partial failures from 2AM-7AM CST causing missed chat and delayed emails.

Major Resolved View vendor source →

Simplr experienced a major incident on February 23, 2020 affecting Simplr Services Platform, lasting 4h 59m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2020, 08:00 AM UTC
Resolved
Feb 23, 2020, 01:00 PM UTC
Duration
4h 59m
Detected by Pingoru
Feb 23, 2020, 08:00 AM UTC

Affected components

Simplr Services Platform

Update timeline

  1. investigating Feb 23, 2020, 06:47 PM UTC

    We are currently investigating this issue.

  2. identified Feb 23, 2020, 06:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 23, 2020, 06:49 PM UTC

    This incident has been resolved.