Simplr incident

Zendesk chats stopped coming into the platform

Minor Resolved View vendor source →

Simplr experienced a minor incident on April 18, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2021, 01:45 AM UTC
Resolved
Apr 18, 2021, 01:45 AM UTC
Duration
—
Detected by Pingoru
Apr 18, 2021, 01:45 AM UTC

Update timeline

  1. resolved Apr 19, 2021, 05:12 PM UTC

    Simplr lost connection with zendesk. Automatic retires failed to connect

  2. postmortem Apr 19, 2021, 05:12 PM UTC

    Simplr lost connection with Zendesk chat server Automatic restarts failed to connect Alerts failed to fire Manual restart fixed the issue.