Simplr incident

Degraded throughput on email processing

Minor Resolved View vendor source →

Simplr experienced a minor incident on May 5, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 05, 2021, 12:24 AM UTC
Resolved
May 04, 2021, 07:30 PM UTC
Duration
—
Detected by Pingoru
May 05, 2021, 12:24 AM UTC

Update timeline

  1. resolved May 05, 2021, 12:24 AM UTC

    Degraded performance on email processing after the release. Release was rolled back and that fixed the issue.

  2. postmortem May 13, 2021, 05:19 PM UTC

    This was not related to the release. SQS queue had too many messages from a single partner that was being slowed down in the platform due to API limits. Moving the partner to the queue was the correct resolution.