Simplr incident

Partial outage due to auth failures on kafka instance. Impacted only 1 partner.

Minor Resolved View vendor source →

Simplr experienced a minor incident on May 30, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 30, 2021, 12:56 AM UTC
Resolved
May 30, 2021, 12:53 AM UTC
Duration
—
Detected by Pingoru
May 30, 2021, 12:56 AM UTC

Update timeline

  1. resolved May 30, 2021, 12:56 AM UTC

    Kafka key failed to regenerate resulting in authentication failure and chat using that instance going offline. Only 1 partner was impacted. Regenerating the key fixed the issue.