Simplr incident

Zendesk Chat increased error rate

Minor Resolved View vendor source →

Simplr experienced a minor incident on June 28, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2021, 06:28 PM UTC
Resolved
Jun 28, 2021, 03:00 PM UTC
Duration
—
Detected by Pingoru
Jun 28, 2021, 06:28 PM UTC

Update timeline

  1. resolved Jun 28, 2021, 06:28 PM UTC

    Increased error rate on Zendesk Chat service prevented subset of messages being sent. Restart of the service fixed the issue. Root cause being investigated

  2. postmortem Jun 28, 2021, 06:29 PM UTC

    Being investigated for Root Cause