Simplr incident

Messages from Gladly chat and email were delayed coming into the platform

Minor Resolved View vendor source →

Simplr experienced a minor incident on January 6, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2022, 06:35 PM UTC
Resolved
Jan 06, 2022, 11:30 AM UTC
Duration
—
Detected by Pingoru
Jan 06, 2022, 06:35 PM UTC

Update timeline

  1. resolved Jan 06, 2022, 06:35 PM UTC

    For Gladly customers messages after the first message were delayed coming into the platform due to release side effects within Gladly. Resolved after Gladly roll back.

  2. postmortem Jan 06, 2022, 06:35 PM UTC

    Only impacted Gladly customers and was resolved after Gladly release rollback