Simplr incident

Ticket ingestion stopped for one partner.

Minor Resolved View vendor source →

Simplr experienced a minor incident on January 13, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2022, 01:01 AM UTC
Resolved
Jan 12, 2022, 11:00 AM UTC
Duration
—
Detected by Pingoru
Jan 13, 2022, 01:01 AM UTC

Update timeline

  1. resolved Jan 13, 2022, 01:01 AM UTC

    Consumer script for a partner failed silently. Once detected the service was restarted. Patch will issued to address silent failure edge use-case.