SimpliGov incident

Increased error responses from Google Address lookups

Minor Resolved View vendor source →

SimpliGov experienced a minor incident on August 3, 2021 affecting SimpliGov Production, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2021, 06:57 AM UTC
Resolved
Aug 03, 2021, 07:17 AM UTC
Duration
20m
Detected by Pingoru
Aug 03, 2021, 06:57 AM UTC

Affected components

SimpliGov Production

Update timeline

  1. investigating Aug 03, 2021, 06:57 AM UTC

    We are currently investigating an issue where address fields in forms are receiving more error responses than expected.

  2. identified Aug 03, 2021, 07:05 AM UTC

    The issue has been identified and we are working to mitigate it

  3. monitoring Aug 03, 2021, 07:06 AM UTC

    Address lookups are now working as expected in forms. We will continue to monitor the situation in the immediate term.

  4. resolved Aug 03, 2021, 07:17 AM UTC

    The incident has been resolved