SimpliGov incident

Inaccessible Training and Staging Environments

Major Resolved View vendor source →

SimpliGov experienced a major incident on July 14, 2022, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2022, 03:19 PM UTC
Resolved
Jul 14, 2022, 04:34 PM UTC
Duration
1h 14m
Detected by Pingoru
Jul 14, 2022, 03:19 PM UTC

Update timeline

  1. investigating Jul 14, 2022, 03:19 PM UTC

    The training and staging environments are inaccessible due to an orchestration services (Kubernetes) API being unavailable. SimpliGov IT/OPS is currently investigating and will resolve as soon as possible.

  2. resolved Jul 14, 2022, 04:34 PM UTC

    The issue has been resolved. The cause of the inaccessible API was caused by a failure in a Microsoft shard routing library. SimpliGov has updated the library and the training and staging environments are now accessible.